Frequently asked questions

We offer weekly, bi-weekly, and monthly services. The frequency is completely your decision. The majority of our clients choose bi-weekly (every 2 weeks), while some prefer weekly or monthly.

All of our products are safe for residential use — including homes with pets and children.

This is completely your decision. Most of our clients are home during the service as they work from home. If you are not home, we can coordinate the best way for entry.

Because of weight restrictions, we do not move furniture or appliances. We do shuffle dining room chairs.

This depends on a few factors such as required length of time, location, and the time of year. On average, we book about 1–2 weeks out. During our busy season, we are sometimes 3–6 weeks out depending on the amount of time needed for your project.

For the safety of your pets and our teammates, we always advise keeping them in a separate room during the service.

Every home and homeowner is unique. We provide a customized scope for your home. Some of our customers clear off all surfaces prior to our arrival and some do not. During our in-person walkthrough, we will establish a game plan. The only requirements we ask are a comfortable working temperature, electricity, and water.

As much as we want to say yes to all requests, there are some areas of the home where we cannot offer a professional level of service. We do not offer: wet carpet cleaning, grout, sealant, corrosion/rust removal, unfinished basements, unfinished attics, unfinished garages, and anything outside of the home.

We try our best to accommodate as much as possible, but here are some circumstances which will require us to stop our cleaning: pests (spiders, insects, rats, fleas, ticks, ants, etc.), mold, uncomfortable room temperatures, no electricity, and any sort of bodily fluids or feces.